Join us to learn about retail premiums, the little-known fees hidden in electricity bills.

A January 2026 Synapse analysis showed that Massachusetts households paid an extra $3.4 billion due to these hidden premiums over the past ten years. But these costs grow even larger when other states are considered.

We’re excited to invite you to an upcoming Synapse webinar “Overcharged in New England,” where we will discuss the findings from our new analysis covering other New England states.

The upcoming “Overcharged in New England” analysis takes our findings from Massachusetts and expands them across New England, shining a spotlight on the costs of retail premiums hidden in electricity bills. In Massachusetts alone:

• Over the past 10 years, for Massachusetts residential customers on the “Basic Service” default option for electricity supply, retail premiums translated into a markup of 43 percent.
• Between 2015 and 2024, customers paid $3.4 billion more than ISO New England’s market cost, translating into concealed premiums of $22 per month per customer.
• In 88 percent of the months from January 2015 to December 2024, consumers paid more than the market price of supply. In 12 percent of months (14 months), retail customers paid at least double the actual cost of supply.

We’ll identify ways states can implement commonsense policy changes to keep costs down and protect consumers. We’ll follow our presentation with Q&A to answer your questions about how to tackle electricity affordability.